Live808 Privacy Policy — Protection of Malaysian Users' Information
This Privacy Policy describes how live808 collects, uses, stores, and protects the personal information of users who register and use our platform in Malaysia.
By using the live808 platform, you agree to the terms set out in this Privacy Policy. This document is updated from time to time and users will be notified via the platform whenever changes are made.
Information we collect from you
Account and identity information
During registration, live808 collects your full name, phone number, email address, and date of birth. This information is required to create and verify your account, ensure that only eligible users can access the platform, and comply with industry-standard identity verification requirements.
We may request additional documents such as a copy of your identification card for further identity verification (KYC), particularly before processing withdrawals above certain amounts.
Technical information and usage data
The live808 platform automatically logs IP addresses, device types, phone models, operating system versions, browser types and versions, as well as access times and frequency. This data is used to diagnose technical issues, optimise platform performance across the range of devices used by Malaysian users, and detect suspicious activity.
General location information (based on IP address) may also be recorded for geographic compliance and account security purposes.
Payment and transaction information
For deposits and withdrawals in Malaysian Ringgit (MYR), we record transaction details including payment method, amount, timestamp, and transaction status. live808 does not store your full credit card number or banking passwords — this sensitive information is processed securely through certified third-party payment providers.
Transaction records are retained for as long as necessary to meet legal obligations and to resolve any disputes that may arise.
Cookies and session tracking
Live808 uses cookies to maintain login sessions, save language and interface preferences, and analyse usage patterns that help us improve the platform. Cookies fall into two categories: session cookies (deleted when the browser is closed) and persistent cookies (retained until they expire or are deleted by the user).
You can manage or disable cookies through your browser settings, though this may affect certain features within the platform.
Why we use your information
Live808 uses the information collected solely for legitimate platform operations and to improve the user experience. The following are the primary purposes for which data is used:
- Account management: Processing registration, login, identity verification, and facilitating the day-to-day operation of your account.
- Transaction processing: Securely and accurately verifying and recording MYR deposits and withdrawals.
- Platform security: Detecting suspicious login attempts, fraudulent activity, and multiple accounts that violate our terms.
- Legal compliance: Meeting applicable anti-money laundering (AML) and identity verification requirements.
- Customer Support: Resolving enquiries, complaints, and technical issues reported by live808 users.
- Platform improvements: Analysing usage patterns to optimise the platform's interface, speed, and features for Malaysian users.
How your data is stored and protected
Technical security measures
Live808 protects user data using encryption both in transit and at rest. Access to databases containing personal information is restricted to authorised personnel only, and all such access is logged for audit purposes.
Our systems are regularly updated to address identified security vulnerabilities, and we conduct periodic security reviews to ensure data protection remains at a high standard.
That said, no system can guarantee absolute security. We encourage users to take their own precautions, such as using strong passwords and never sharing login credentials with anyone.
Sharing with third parties
Live808 does not sell or rent users' personal information to any third party for marketing purposes. Information is only shared in the following circumstances:
- Payment service providers that process your MYR transactions.
- Relevant authorities where required by law or court order.
- Technical service providers that support platform operations, bound by strict confidentiality agreements.
Your rights as a live808 user
You have the right to request a copy of the personal information we hold about you at any time. Such requests can be submitted through live808 customer support and will be processed within a reasonable timeframe.
If you find that any personal information in your account is inaccurate or outdated, you can update it through your account settings or contact us to have it corrected. Keeping your information accurate is important for the security of your account.
You may request account closure and deletion of your personal information, subject to legal obligations that require us to retain certain records for a minimum period as prescribed by applicable regulations.
Policy changes and how to contact us
Privacy Policy Updates
Live808 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. For significant changes, we will display a notice within the platform and update the revision date at the top of this document.
Continued use of the platform after amendments are published will be considered acceptance of the updated Privacy Policy. We encourage users to review this page periodically to stay informed about how we handle their information.
Contact our team
If you have any questions, concerns, or requests regarding this Privacy Policy or how live808 handles your personal data, please reach out to us by email at [email protected]. You may also refer to our FAQ page us for answers to the most frequently asked questions by Malaysian users.
Ready to get started?
Register your live808 account today and enjoy a safe, entertaining online experience designed for Malaysian users. Your information is protected in accordance with the Privacy Policy you have read.